FAQ

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FAQ 2017-04-17T14:37:26+00:00

When you start Chansel, the version number is displayed near the top.

“When I’ve had occasion to ‘shortcut’ something, pull something together from existing material, the question is always ‘have I left anything out?'”
– Robin D.

Chansel is perfect for that. What you do is “tag” your document (or email text etc.) with everything you want to change. So you can put in tags in your document like [[introduction]] or [[clients name]] – or just reminder things like [[to do – check spelling]]. When you open the doc in Chansel, then later try to save it, Chansel alerts you if you have still got tags that you have not yet replaced. Usually you use Chansel to replace the tags, but you can also use it to ensure you never leave anything out.

Chansel uses safe, well known, industry standard, open source technologies such as Java, and also the H2 and MongoDB databases. Chansel itself is written in the well-known, industry standard Java programming language, so the software runs safely in your “Java Virtual Machine”, which means that Chansel is sand-boxed from your system. Therefore it is highly secure to run Chansel, as with all standard Java software. Any questions, please ask.

If you wish, we can set up Chansel on your site, without using the installer (or we can instruct you how to do that) for a small fee to cover our time.

Chansel is perfect for that. What you do is “tag” your document (or email text etc.) with everything you want to change or check. So you can put in tags in your document like [[introduction]] or [[clients name]] – or just reminder things like [[to do – check spelling]]. When you open the doc in Chansel, then later try to save it, Chansel alerts you if you have still got tags that you have not yet replaced. Usually you use Chansel to replace the tags, but you can also use it to ensure you never leave anything out.

There is no rebilling, we currently accept a one-time payment and you can then choose to renew Chansel after the licence expires (in at least one year, unless you are told otherwise).

When you buy, we never receive your credit card details. You can use your card via PayPal (PayPal are owned by eBay) so your card transaction is handled safely and securely by PayPal, not us, and funds are then transferred from PayPal to us.

Alternatively you can make a routine BACS bank account transfer to our business bank account in the usual way.

One of the benefits of using Chansel is to prevent errors in your documents. You usually use Chansel in document building mode to replace all the tags in a document. Chansel alerts you at appropriate times if you have tags that you have not yet substituted. This prevents you from creating incomplete documents, which may still contain one or more tags. Naturally, you don’t have to replace all the tags in a Chansel if you don’t want to.

After using Chansel, it is recommended to open your documents in your word processor or editor anyway, to check them.

These are routine alerts and noting to worry about. Red boxes indicate when you have entered something in the Substitution Pane text box, but have not clicked the “Substitute” button yet. If you do not click that button, then the text you have placed in the Substitution Pane text box will not be saved if you save your document. (The text you see in the Document Pane is what gets saved). The red colour simply alerts you that this is the case.  To make the red turn green, select the tag in the red box and click the “Substitute” button.

The most likely cause is if you have opened more than one instances of Chansel. You can only use one instance of Chansel for automating documents. If you only have one instance of Chansel open and you receive a database error message, then we can help. Contact us.

Image Channels are currently only supported for Microsoft Word .docx format document files.

Perhaps you are getting a ” “Save File Error” Try this trick. Obtain a .docx document file that was initially created in MS Office. Check it opens OK in Chansel. If so, then copy the file and rename that copy. Open the new (renamed) file in LibreOffice and delete its all its contents except a small bit at the start and a small bet at the end. Open your original .docx file that was not opening in Chansel. Copy and past the contents from that original file into the new file, in the middle of the bits of text at the start and end. Then delete those “bits” of text. Now the new file should open OK in Chansel.

Chansel currently uses the H2 database for channels and other document automation data. If (and this is not be necessary for normal usage of Chansel) you would prefer Chansel to use a different database, PostgreSql and other SQL databases are possible but are neither tested nor supported at present. Contact us for more information. Chansel also uses MongoDB big data technology for document files, text and other document data storage, searching and retrieval. That data repository technology cannot be changed at present.

In Chansel, it means using “Channels” to replace Tags in your document in smart ways that save you time and prevent common mistakes. That is really powerful if you have similar documents that vary only slightly, or differing documents with similar tags. You don’t have to use Channels, Chansel is still powerful when you use it to manually replace tags. Or you can use a combination of Channels and manual substitution, Chansel is flexible like that.

The User Manual has a simple step-by-step guide to Automating your documents.

For Chansel in normal mode (Document Building / Automation Mode) Chansel supports text (ASCII) files of all types. (e.g. .txt, .csv, .html, .xml, .css etc), Microsoft Word .doc (not recommended) and .docx formats and LibreOffice Writer formats.

For Chansel in Search Mode you can import the above formats and, in addition, PDF (.pdf) and Microsoft Excel (.xslx) files.

If you have a requirement for Chansel to support files of a different format, please contact us.

You can only use one instance of Chansel for automating documents with Chansel. However, if you wish, you can have multiple instances of Chansel open when using Chansel Search (i.e. using Chansel in Search Mode).

What Version Am I Using? 2015-10-13T08:05:28+00:00

When you start Chansel, the version number is displayed near the top.

Does Chansel Warn Me If I Have Left Anything Out? 2015-10-11T09:00:28+00:00

“When I’ve had occasion to ‘shortcut’ something, pull something together from existing material, the question is always ‘have I left anything out?'”
– Robin D.

Chansel is perfect for that. What you do is “tag” your document (or email text etc.) with everything you want to change. So you can put in tags in your document like [[introduction]] or [[clients name]] – or just reminder things like [[to do – check spelling]]. When you open the doc in Chansel, then later try to save it, Chansel alerts you if you have still got tags that you have not yet replaced. Usually you use Chansel to replace the tags, but you can also use it to ensure you never leave anything out.

Is installing Chansel Safe? 2015-10-01T14:23:18+00:00

Chansel uses safe, well known, industry standard, open source technologies such as Java, and also the H2 and MongoDB databases. Chansel itself is written in the well-known, industry standard Java programming language, so the software runs safely in your “Java Virtual Machine”, which means that Chansel is sand-boxed from your system. Therefore it is highly secure to run Chansel, as with all standard Java software. Any questions, please ask.

If you wish, we can set up Chansel on your site, without using the installer (or we can instruct you how to do that) for a small fee to cover our time.

When I am creating or editing document, will Chansel warn me if I have left anything out? 2015-10-01T14:13:02+00:00

Chansel is perfect for that. What you do is “tag” your document (or email text etc.) with everything you want to change or check. So you can put in tags in your document like [[introduction]] or [[clients name]] – or just reminder things like [[to do – check spelling]]. When you open the doc in Chansel, then later try to save it, Chansel alerts you if you have still got tags that you have not yet replaced. Usually you use Chansel to replace the tags, but you can also use it to ensure you never leave anything out.

Am I re-billed? 2015-09-20T19:08:50+00:00

There is no rebilling, we currently accept a one-time payment and you can then choose to renew Chansel after the licence expires (in at least one year, unless you are told otherwise).

When buying, do I need to give card details? 2015-09-20T19:06:20+00:00

When you buy, we never receive your credit card details. You can use your card via PayPal (PayPal are owned by eBay) so your card transaction is handled safely and securely by PayPal, not us, and funds are then transferred from PayPal to us.

Alternatively you can make a routine BACS bank account transfer to our business bank account in the usual way.

Why does Chansel warn me about unprocessed tags? 2015-09-20T18:49:44+00:00

One of the benefits of using Chansel is to prevent errors in your documents. You usually use Chansel in document building mode to replace all the tags in a document. Chansel alerts you at appropriate times if you have tags that you have not yet substituted. This prevents you from creating incomplete documents, which may still contain one or more tags. Naturally, you don’t have to replace all the tags in a Chansel if you don’t want to.

After using Chansel, it is recommended to open your documents in your word processor or editor anyway, to check them.

 

What are the red boxes in Chansel’s Channel and Document panes? 2015-09-20T16:36:42+00:00

These are routine alerts and noting to worry about. Red boxes indicate when you have entered something in the Substitution Pane text box, but have not clicked the “Substitute” button yet. If you do not click that button, then the text you have placed in the Substitution Pane text box will not be saved if you save your document. (The text you see in the Document Pane is what gets saved). The red colour simply alerts you that this is the case.  To make the red turn green, select the tag in the red box and click the “Substitute” button.

Chansel shows a database error message 2015-09-20T16:47:25+00:00

The most likely cause is if you have opened more than one instances of Chansel. You can only use one instance of Chansel for automating documents. If you only have one instance of Chansel open and you receive a database error message, then we can help. Contact us.

In Edit Mode, in the New Channel form, why is the Image Channel option missing or greyed out? 2015-09-20T16:41:06+00:00

Image Channels are currently only supported for Microsoft Word .docx format document files.

Occasionally a docx file created in LibreOffice does not open. 2015-10-01T14:16:59+00:00

Perhaps you are getting a ” “Save File Error” Try this trick. Obtain a .docx document file that was initially created in MS Office. Check it opens OK in Chansel. If so, then copy the file and rename that copy. Open the new (renamed) file in LibreOffice and delete its all its contents except a small bit at the start and a small bet at the end. Open your original .docx file that was not opening in Chansel. Copy and past the contents from that original file into the new file, in the middle of the bits of text at the start and end. Then delete those “bits” of text. Now the new file should open OK in Chansel.

Technical: Can I use other databases with Chansel? 2015-09-20T16:54:27+00:00

Chansel currently uses the H2 database for channels and other document automation data. If (and this is not be necessary for normal usage of Chansel) you would prefer Chansel to use a different database, PostgreSql and other SQL databases are possible but are neither tested nor supported at present. Contact us for more information. Chansel also uses MongoDB big data technology for document files, text and other document data storage, searching and retrieval. That data repository technology cannot be changed at present.

What does Automate Your Documents mean? 2015-09-20T16:59:17+00:00

In Chansel, it means using “Channels” to replace Tags in your document in smart ways that save you time and prevent common mistakes. That is really powerful if you have similar documents that vary only slightly, or differing documents with similar tags. You don’t have to use Channels, Chansel is still powerful when you use it to manually replace tags. Or you can use a combination of Channels and manual substitution, Chansel is flexible like that.

The User Manual has a simple step-by-step guide to Automating your documents.

What File Formats are Supported 2015-09-20T17:00:52+00:00

For Chansel in normal mode (Document Building / Automation Mode) Chansel supports text (ASCII) files of all types. (e.g. .txt, .csv, .html, .xml, .css etc), Microsoft Word .doc (not recommended) and .docx formats and LibreOffice Writer formats.

For Chansel in Search Mode you can import the above formats and, in addition, PDF (.pdf) and Microsoft Excel (.xslx) files.

If you have a requirement for Chansel to support files of a different format, please contact us.

 

Can I have different instances of Chansel open at the same time? 2015-09-20T17:03:38+00:00

You can only use one instance of Chansel for automating documents with Chansel. However, if you wish, you can have multiple instances of Chansel open when using Chansel Search (i.e. using Chansel in Search Mode).